Communication to humans is a unique feature; made
simpler with the introduction of technological tools such as telephone
services which enable an organization serve its communication needs and
largely influence its level of success.
Therefore the Virtual Office PBX is another modern communication tool that enables users keep in
touch with the business world and reduce both human and material cost.
It helps small and work at home businesses compete with the big
organizations by making use of the same tools that are available to
them.
Virtual Office features:
1. The provision of distinct telephone numbers answered in the company's name and introduced by a receptionist.
2. Calls are sent to company's voicemail and with faxes, forwarded to company's e-mail.
3. voicemail storage facilities usually accessible 24/7 with a remote setup retrieval system by company.
4. Provision of virtual address for business documents.
5. Automated call handling that helps screen calls. Especially when screening prospective employees.
6.
4-15 separately recorded messages that are accessible by callers giving
out designated messages as required by caller ( Virtual Office Notice
Board).
7. Meeting rooms on rental basis for business contacts between clients.
VoIP
Modern
telephone systems thrives on Virtual communication due to its speed and
convenience, hence the introduction of VoIP. VoIP refers to the Voice
over Internet Protocol. It is the transmission of voice and data over
Internet Protocol based networks. Also known as IP Telephony, Broadband
Telephony or Voice over Broadband. Companies that provide VoIP services
are referred to as VoIP Providers and all come with their uniqueness in
terms of service plan.
VoIP's unique services:
1. Cheaper service plan than conventional telephone.
2. VoIP calls are place-able to any location at flat monthly rates.
3.
The same internet connection for both data and voice communication
thereby removing the extra charges except per minute fees for long
distance calls.
4. Transmits more than one call simultaneously using the same broadband connected telephone line.
5.
Includes Public Switched Telephone Network (PSTN) attributes in its
service pack. Such as: 3- way calling, call forwarding, automatic
redial and caller I.D all without extra charges.
6. VoIP phones provides video conversation/ message, audio conferencing, chatting etc.
Types of VoIP Calls:
1. PC - to- PC calls, headphone inclusive (VoIP to VoIP calls)
2. PC - to- Phone calls ( PSTN network to VoIP).
PBX and Centrex
VoIP PBX is another tool in an information savvy world like ours. It refers to
Private Branch Exchange, a private telephone network usually within an
organization serving the internal information needs of the firm. For
most large and medium scale firms, PBX is inevitable. It helps reduce
costs and time due to its usage of only 3-4 digits in dialing links.
Centrex
means Central Office Exchange. Its the same as PBX but with
connectivity from a local telephone office (provider). The service
provider owns and manages all communication gadgets that are required
for Centrex.